Presented by: Phil Ollenberg, Associate Registrar, Emily Carr University of Art + Design Katie Buchanan, Lead, Enrolment Services & Testing, Bow Valley College
Presentation Description: Struggling with silos, turnover, and competing demands, a small admissions and registration team transformed into a future-ready, cross-trained unit. This session reveals how they streamlined workflows, strengthened collaboration, and built resilience—without a dedicated operational supervisor. Gain actionable strategies to modernize processes, boost team morale, and future-proof operations in an evolving educational landscape.
